For agencies
Operational delivery of defined audit and mystery programmes according to the agency’s brief, methodology and quality requirements.
Agentur-KontaktIndependent Audit & Field Services
Operational audits for agencies and clients.
MysteryMarket delivers structured on-site inspections, field audits and mystery visits based on defined requirements – as an operational partner for audit, research and field-service agencies as well as direct clients.
For agencies
Operational delivery of defined audit and mystery programmes according to the agency’s brief, methodology and quality requirements.
Service areas
Audits · Inspections · Mystery Visits.
Nine operational service areas that can be used independently or within existing agency programmes.
Collaboration
We work within existing agency and client structures.
MysteryMarket complements existing project teams wherever reliable on-site execution is required.
For direct clients
On-site checks, inspections and structured data collection with clear documentation and an agreed scope.
Discuss a project →Elite Shopper Partners
A quality-focused network of experienced shoppers and auditors for suitable projects and additional operational capacity.
Elite Shopper Partners →Coverage
Project-based coverage where fieldwork is needed.
MysteryMarket operates from Düsseldorf and plans assignments by region, appointment situation and available operational capacity. For suitable projects, additional regional coverage may be provided through qualified Elite Shopper Partners. The goal is not theoretical blanket coverage, but coverage that can be planned realistically and delivered reliably.
Quality principles
Operational quality starts before the visit.
Brief adherence
Requirements, appointment windows, evidence rules and escalation paths are understood before deployment and followed consistently in the field.
Traceable documentation
Findings, photos, deviations and exceptions are documented so the commissioning party can reliably reconstruct what happened.
Reliable execution
Appointment status, availability and operational exceptions are actively managed rather than left to chance. Confidentiality remains part of professional audit work.
Project flow
Brief → Fieldwork → structured return.
01 · Brief
Project requirements, locations, appointments, evidence and communication paths are aligned.
02 · Fieldwork
The assignment is carried out on site according to defined requirements and documented.
03 · Return
Results, evidence, status and relevant deviations are returned in the agreed format.
For agency partners
Additional fieldwork capacity with qualified partners.
MysteryMarket is building a focused network of experienced Elite Shopper Partners with regular field experience, reliability, project-specific qualification and structured collaboration. Agency project ownership and client relationships remain unaffected.
Active project contexts
Agency partners and project clients.
Audit PartnerSKOPOS NEXT
Project contextVodafone
Audit PartnerSpecialised Audit Partner
Project contextBrand & Retail Audits
Verify authorisation
Contacted locations can verify a MysteryMarket reference. Confidential programmes are only displayed to the approved extent.
Open Verify →OPS · Operations Suite
OPS supports planning, prioritisation and operational decisions in mobile field operations. MysteryMarket uses OPS in real fieldwork and may progressively make it available to selected Elite Shopper Partners.
View OPS →